Kennedy L.

I have 8+ years professional experience in Leadership and Management after having worked in the pioneer and biggest call center/BPO in East Africa and currently managing Ipsos Kenya’s CATI/Call Center; one of the world’s top global market and media research firms. Adept at liaising with clients to develop research concepts, developing and testing research theories, proposing appropriate methodologies, as well as applying appropriate information gathering and analysis techniques. Exceptional capabilities in presenting and disseminating results (both orally and in written reports), offering research based briefings and advice, as well as team management and motivation. Exceptional capabilities in offering advice and recommendations for setting up Ipsos CATI/Call centers in the Eastern and Western African Clusters.