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$12 USD / hour
Flag of PHILIPPINES
lipa city, philippines
$12 USD / hour
It's currently 12:07 AM here
Joined September 1, 2017
0 Recommendations

Nina S.

@ninaansantiago

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$12 USD / hour
Flag of PHILIPPINES
lipa city, philippines
$12 USD / hour
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TRAINER - Training and Delivery

I have been working in the customer services industry for 9 years. In those years, I have participated in and spearheaded projects/activities designed to improve customer satisfaction and business performance. I have supported British and American technical accounts of broadband and telecommunication companies. I have strong communication skills, both written and verbal. I have the ability to multitask, prioritize and meet timelines on deliverables. I always work with sense of urgency and professionalism. I am able to anayze possible solutions using standard procedures and principles. I will make sure that my contributions to help build and maintain the business will be of value.

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Experience

Trainer

Convergys Philippines Inc.
Sep 2012 - Present
•Trainer with 5 years of experience in the provision and management of client focused training •Completed certification and became a Master Certified Trainer for H&R Block held in Kansas City, Missouri •Became a Universal Trainer last March 2015 allowing me to run training session for both communications and culture, as well as, product-specifics training, increasing my utilization across all programs in Convergys

CUSTOMER CARE AND TECHNICAL SUPPORT REPRESENTATIVE

Convergys Philippines Inc.
Feb 2011 - Sep 2012 (1 year, 7 months)
• Class Valedictorian for Cultural and Communications Training and successfully finished Product-Specifics Training • Provided billing information to customers of ‘Everything Everywhere’ formerly ‘Orange’, a Telco company in U • Received commendations for contributing to Orange’s Net Promoter Score (NPS) • Cross-skilled as Technical Support Representative and as Customer Service and Billing Representative that allow me to handle calls for both lines of business

TECHNICAL SUPPORT REPRESENTATIVE

ACS-Lipa (Alorica)
Apr 2010 - Jan 2011 (9 months, 1 day)
• Gave assistance to customers of Verizon Broadband concerning internet connection problems and hardware problems • Received commendations and incentives for hitting goals

Education

BACHELOR OF SCIENCE IN MARKETING MANAGEMENT

De La Salle University, Philippines 2006 - 2010
(4 years)

Qualifications

Universal Trainer

Convergys Philippines Inc.
2015
A certification for trainers that allows us to run classes for both Communications and Culture Training, as well as Product-Specifics Training, increasing our utilization accross all Convergys programs.

Master Trainer Certified

H&R Block
2016
An annual trainer certification that happens prior to the tax season of the United States. Only trainers who are certified are allowed to run product-specifics training for H&R Block's Client Services Organization.

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