Juan Paolo T. Profile

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$6 USD / hour

las pinas,

philippines

$6 USD / hour

It's currently 4:53 PM here

Joined January 22, 2014

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Juan Paolo T.

@oreotumalad

0.0

(0 reviews)

0.0

$6 USD / hour

las pinas,

philippines

$6 USD / hour

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Senior Executive Training Lead

Dynamic, self-motivated and proactive Professional with over 5 years of experience in providing quality Client, Customer & Training Services to clients across the Pacific as well as providing comprehensive communication and quality call handling trainings to prepare subordinates and new hires to accomplish and meet specific goals and objectives set by company standards. Results-driven, solutions-focused and committed to generating results that are at par or beyond company expectations.

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Experience

MyOutDesk Inc.

Feb 2014 - Present

Assesses current and future training needs thru annual performance appraisals, consultation with Operations Managers and Career Paths. • Conducts Sourcing and Profiling Interviews to new hires. • Conducts Process and Communications Training. • Conducts Real Estate Training Classes to new Hires. • Creates modules and guidebooks to be used for training • Creates, Modifies and Analyzes Program Curriculums to meet the needs of the Program. • Ensures quality and accuracy of all Salesforce records.

First Advantage Philippines

Mar 2013 - Oct 2013 (7 months, 1 day)

• Handled and managed Asia Pacific Clients and Accounts (China, Hong Kong, Singapore, etc.) • Built and maintained strong relationship with clients. • Ensured that client needs are met in a way that improves customer satisfaction and increases profitability. • Provided high level updates to clients on process initiatives / SLA Management • Worked with clients to resolve delivery issues and coordinate strategic communication.

First Advantage Philippines

Oct 2012 - Mar 2013 (5 months, 1 day)

• Handled a pool of agents ranging from tenured agents to newbies. • Monitored and evaluated calls - live and recorded, to make sure that agents are providing quality customer care service in accordance with the process flow of the account. • Coached agents in terms of call handling skills and improvements in effective communication. • Monitoring of Service level, making sure that calls are being answered and handled on a timely manner without compromising the quality.