Creates and delivers a stimulating, enriching and productive environment to compete and remain cost efficient.
I am currently working in a BPO company as a Transaction Specialist at Arvato Corp.. My main duties are :
1.Complete analysis, investigation and resolution of validation requests related to specific Microsoft Business Programs, Orders and Contracts. These queries are communicated via email.
2. Responsible for maintaining strict service levels (SLAs) with client activities and for validating contractual information
3.Review Agreements and Orders to ensure all legal requirements are met an documentation is complete.
4.Responsible for keeping accurate records of business activities including detailed information on Agreements/Orders exceptions and queries, outstanding problems and executive approvals as outlined by Legal and Finance.
I also worked at American Data Exchange as a Business Process Associate
1. Key-in accurately pertinent information of an order into the client- supplied application in accordance with the given project specifications.
2. Checks accuracy of encoded data before proceeding to the next field or order
3. Adheres to the channel’s standard operating procedures and work instructions.
4. .Attends project orientation, job-related training, and/or other company-initiated training when necessary
5.Reports all issues encountered with client-supplied applications to immediate superior
Work Terms
Hours of operation : at least 40 hours a week
Payment Terms : Weekly and via Paypal (etc)
Preferred Communication Style : English and via Skype Call, Email, or messenger.