Catherine M. Profile

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$10 USD / hour

iloilo,

philippines

$10 USD / hour

It's currently 4:51 PM here

Joined August 16, 2018

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Catherine M.

@CathieMay

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(0 reviews)

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$10 USD / hour

iloilo,

philippines

$10 USD / hour

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Corporate Trainer

I have more than 11 years of experience in both phone and chat for Customer Service, Technical Support, Sales and Back Office assisting U.S. customers. I was trained at a large Call Center in the Philippines and served as Trainer for 10 years with Six Sigma Certification (where Analytical skill is required.) I know how to work with Microsoft Office specialized in Excel as a Reports Analyst in my team. Executing resource planning, measuring program training effectiveness and accurate analytics report data is my main skill.

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Experience

Convergys Corporation - Bacolod, Philippines

Aug 2011 - May 2018 (6 years, 9 months)

Responsible for selecting, training, developing, and managing performance of training staff; providing prompt and objective coaching and counseling; and coordinating, planning and assigning work. Ensure successful execution of local training needs including resource planning, measuring program training effectiveness and accurate analytics report data. Participate in client sessions for material and curriculum updates and ensure appropriate changes are included in the future classes.

Teletech Customer Care Management - Bacolod, Philippines

Dec 2006 - Jul 2011 (4 years, 7 months)

Effectively deliver, facilitate and responsible for overall outcome in adult classroom training to ensure readiness of associates to be endorsed in the work environment. Participate in looking for opportunities to improve current process. Conduct up-trainings and remediation/ refresher training to both associates and Operations staff.

Education

BSIT

AMA University,

Philippines

2002 - 2006

(4 years)

Qualifications

2009

Six Sigma is a set of techniques and tools for process improvement. Its strategies seek to improve the quality of the output of a process by identifying and removing the causes of defects and minimizing variability in manufacturing and business processes.