• Azure AD/AD Connect, AD On-Prem, Exchange Online, Proofpoint, SharePoint Online, SSO
• Level 2 and Level 3 Support for problems identified within act as an escalation for Level 1 and Level 2 Managed Services support technicians
• Troubleshoot and resolve system issues. Identify and help implement prevention measures. Follow Severity 1/outage procedures and processes.
• Participate in after-hours upgrades, troubleshooting, and/or on-call availability as scheduled.
• Continuously improve and automate administrative and operational tasks by leveraging automation, scripting (PowerShell), and 3rd party tools.