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$35 USD / hour
Flag of UNITED KINGDOM
$35 USD / hour
It's currently 12:10 PM here
Joined May 10, 2014
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Liam D.

@liamdougan92

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$35 USD / hour
Flag of UNITED KINGDOM
$35 USD / hour
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IT & Cloud Computing Proffesional/Consultant

I am a highly motivated, solution-oriented and resourceful candidate with over 5 years of technical troubleshooting and end user service. With experience in previous roles I demonstrate very high skills in developing and implementing technological solutions with emphasis on delivering extremely high value, customer satisfaction and productivity improvements. I have solid expertise in software configuration, testing and repair of hardware, systems administration and support. I am a strong team player with a solid reputation for taking the lead in dealing with problems and taking personal charge of demanding clients whilst also delivering exceptional customer service.

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Experience

IT Systems Administrator

GEODynamics U.K Ltd
Oct 2016 - Present
IT Systems administrator responsible for the management, support and provisioning of IT software, hardware and services. High emphasis on provisioning cloud based services to align with the business needs, this includes AWS, Azure, Office 365, Mitel MiCloud and ScreenCloud. Responsible for supplier and vendor management. Regularly required to meet with management to review IT service strategy to meet the needs of the business.

Desktop Support Engineer

RM Education
Jan 2015 - Sep 2016 (1 year, 8 months)
Responsible for: Hardware and Software Refreshes, Active Directory and Exchnage migrations, Office 365 administration. Assist with System, Infrastructure and Network Administration. Supported a multi-platform environment (Windows, Mac OS X 10.6.8 - 10.10 and Linux) Assist with System builds and deployments using System Centre 2007-2012 intergating Group Policy with deployments. Conduct Data Centre Operations and Administration.

Service Desk Analyst

Diamond Offshore Drilling
Aug 2014 - Dec 2014 (4 months, 1 day)
Focal point within IT department responsible for 1st & 2nd line IT Support within EMEA region. Responsible for logging all calls into call logging system and then distributing workload within IT Team. Assist maintaining Active Directory, Exchange 2010, Server 2008, company Network and Infrastructure. Assist with supplier management. Assist with Hardware and Software deployment.

Qualifications

ITIL Foundation Certificate in IT Service Management

ITIL/BCS (Charterd Institue for IT)
2017
The ITILĀ® Foundation certificate is for candidates who want to learn about service management as a practice and gain an awareness of the key principles and models in the ITIL service lifecycle.

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