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Mark John I.
Marikina City, Philippines
100% Job Success
Top Rated Plus

IT Helpdesk

Coordinate data moves between file servers with users and Operations Add/change/delete end user and AD group permissions to access shares. Gathering the information for who has access to what shares Adding permissions to folders / setting up restricted permissions Add/Change AD Distribution Lists. Add/Change/ users from AD groups Add/Change/ group memberships Facilitate and troubleshoot mailbox requests for colleagues such as mail forwarding and out of office messages Obtain approval as required for PST access requests from security and legal. Work with Microsoft to provide PST’s to end users.* Coordinate add/change mailbox accounts with Microsoft Add, update, disable application roles and access for users Troubleshoot user issues and involve required support teams Monthly replacements for expiring RSA tokens Process request to purchase and import tokens in system (hard & soft tokens) Run RSA usage reports Distribute hard tokens to end users New Hires: End to end ticket process administration Transfers: End to end ticket process administration Termination: End to end ticket process administration Conversions: End to end ticket process administration Inter-Domain Transfers: End to end ticket process administration Other related projects, tasks or activities that may be assigned by the employee's superiors. Manage systems through Solarwinds RMM dashboard Patch management for all workstations and servers Implement and manage backup solutions (Cloudberry, Datto and Backblaze) Tools: ConnectWise / RMM / N-Central / MSP Manager
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Skills

  • Microsoft Windows
  • Office 365
  • HCL Notes
  • General Transcription
  • Order Entry
  • Backup Administration
  • Microsoft Outlook
  • Ticketing System

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