I have a big experience in customer care field, advanced SAP and Cisco knowledge. I'm a good organized and ambitious person, always ready to learn new and solve the task of different level of complexity. Other skills: - DrivePatner Program, Outlook, SAP Netweaver, Cisco Jabber, Bereitschaftsdatenbank, CrossPortal, SAP CRM, SharePoint - Proffesional typist (100+ WPM) - Word, Excel, Power Point, Publisher, Adobe Photoshop, Adobe Illustrator, [login to view URL], Video Editing - Customer Service, Controlling, Quality analysis - Communication and Negotiation Skills, Problem Solving skills.