Viacheslav M. Profile

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$10 USD / hour

nikolaev,

ukraine

$10 USD / hour

It's currently 12:20 PM here

Joined June 3, 2013

0 Recommendations

Viacheslav M.

@slavamoiseev

0.0

(0 reviews)

0.0

$10 USD / hour

nikolaev,

ukraine

$10 USD / hour

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Customer support

Here are a couple of words about me. I am an experienced Customer Service agent with a 5+ years of experience. For the last five years I have been working with US company, that is specialized in website templates as a presales manager and Night shift Presales manager. Worked via chat, tickets, phones with customers all over the World in English and Russian languages. I am also experienced in Business Sales and e Commerce. I am looking to be hired and work on projects involving Customer support, live chat support, phone support, Customer support Team Leadership, Virtual assisting, etc. Would be great to hear from you soon =)

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Experience

Henry`s List

Jun 2017 - Sep 2017 (3 months, 1 day)

Worked with a private Business owner from USA in the field of Appliance repairs Main duties: 1) Optimization of 7 Appliance repair websites in terms of SEO; 2) Editing mistakes in the websites. 3) Providing the developer’s team instructions on what changes, issues should be fixed (changed) 4) Content and article editing 5) Internal, external linking 6) Implementation of customer support 7) Workflow adjustment on how the customer support should be working

Templatemonster

Feb 2012 - Jun 2017 (5 years, 4 months)

Have been working for the #1 website templates provider company, have great skills in communication with the customer, know how to satisfy the customer with all needs. Also have been providing technical support and solving technical issues of the customer. For the last 3 years worked as a night shift pre sales manager. Duties were to lead the night shift team to provide the best service, accomplish sales goals and solve issues for the customers.