Manual testing is the process of manually testing software for defects. It requires a tester to play the role of an end user, and use most of all features of the application to ensure correct behavior. wikipedia.org

Mobile application testing is a process by which application software developed for hand held mobile devices is tested for its functionality, usability and consistency. wikipedia.org

Technical support or tech support refers to a range of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods.

Salesforce.com Inc. is a global cloud computing company headquartered in San Francisco, California. wikipedia.org

Microsoft Office is an office suite of desktop applications, servers and services for the Microsoft Windows and OS X operating systems. wikipedia.org

Software testing is an investigation conducted to provide stakeholders with information about the quality of the product or service under test. wikipedia.org

Software as a service (SaaS) sometimes referred to as "on-demand software", is a software delivery model in which software and associated data are centrally hosted on the cloud. SaaS is typically accessed by users using a thin client via a web browser. wikipedia.org

Windows PowerShell is Microsoft's task automation framework, consisting of a command-line shell and associated scripting language built on top of .NET Framework. wikipedia.org

Zendesk provides web-based help desk software with a support ticket system and a self-service customer support platform. wikipedia.org

Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft. wikipedia.org

Structured Query Language (SQL) is a programming language designed for managing data in relational database management systems (RDBMS). wikipedia.org